{"id":11267,"date":"2017-04-12T16:10:00","date_gmt":"2017-04-13T00:10:00","guid":{"rendered":"http:\/\/associatednews.info\/content\/united-scrambles-to-recover-from-ousted-passenger-fiasco\/"},"modified":"2017-04-12T16:10:00","modified_gmt":"2017-04-13T00:10:00","slug":"united-scrambles-to-recover-from-ousted-passenger-fiasco","status":"publish","type":"post","link":"https:\/\/associatednews.info\/content\/united-scrambles-to-recover-from-ousted-passenger-fiasco\/","title":{"rendered":"United Scrambles To Recover From Ousted Passenger Fiasco"},"content":{"rendered":"

By Richard Gonzales<\/a><\/span> <\/p>\n

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\n United Airlines CEO Oscar Munoz in June 2016. Wednesday, he apologized to a passenger who was dragged off a flight and said “this will never happen again.”<\/p>\n

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Richard Drew\/AP<\/p>\n

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Richard Drew\/AP<\/p>\n

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United Airlines announced that it will compensate all passengers who were on board United Express Flight 3411 Sunday night. That’s the Chicago-to-Louisville flight in which a 69-year-old man was dragged off the plane by airport police officers because he didn’t want to give up his seat.<\/p>\n

United spokeswoman Megan McCarthy says the compensation will equal the cost of passengers’ tickets and will come in the form of cash, travel credits or miles<\/a>.<\/p>\n

Earlier in the day, United Airlines CEO Oscar Munoz told ABC’s Good Morning America<\/a> that the company would never again use law enforcement officers when it decides to to remove passengers from a flight.<\/p>\n

United personnel had asked for volunteers to give up their seats<\/a> for four airline employees who were needed in other cities. Three passengers left. Kentucky physician David Dao refused.<\/p>\n

Munoz said he felt “ashamed” of the incident which was video-recorded and went viral. “This will never happen again on a United flight. That’s my premise and that’s my promise,” he said.<\/p>\n

Munoz offered an apology to Dao, his family and other passengers on the flight. The United CEO had previously referred to Dao as a “disruptive and belligerent passenger<\/a>” in an internal company communication. That reaction was widely panned as exacerbating United’s PR nightmare.<\/p>\n